11 August 2026
Introducing the Respect Line: extra support when you need it most
At Housing Solutions, we’re committed to creating homes and communities where people feel safe, supported and proud to live. We’re taking visible action on anti-social behaviour and improving safety and reassurance for residents.
That's why, from 17 August 2026, we’re introducing the Respect Line – a new out-of-hours service for reporting anti-social behaviour when our offices are closed.
What is the Respect Line?
Anti-social behaviour doesn't always happen during office hours. The Respect Line will give residents access to trained anti-social behaviour advisers during evenings, weekends and bank holidays, helping them report incidents when they happen and receive immediate advice and support.
The Respect Line is staffed by trained professionals who can:
- Listen to concerns
- Record incidents of anti-social behaviour as they happen
- Give advice and support
- Help identify any welfare concerns
- Ensure information is passed to Housing Solutions for follow-up on the next working day
By reporting incidents when they happen, residents can help us build a clearer picture of ongoing issues and support any action that may be needed.
How to access the service
When Housing Solutions offices are closed, residents can access the Respect Line through our out-of-hours service:
- Call 01628 543 101
- Select the Anti-Social Behaviour option from the menu
- You will be connected to the Respect Line team
The service is available during evenings, weekends and bank holidays.
Supporting safer communities
The Respect Line forms part of our ongoing commitment to supporting residents and creating safer communities. It provides access to specialist support at times when residents may otherwise be unable to contact us directly.
By making it easier to report incidents when they occur, we can better understand what residents are experiencing and ensure concerns are responded to appropriately.
Important information
The Respect Line is available when Housing Solutions offices are closed.
If there is an immediate risk to someone's safety, a crime is taking place, or an emergency situation requires urgent assistance, always call the police on 999.
For non-emergency police matters, call 101.
