Questions about your rent/service charges or worried you can’t pay?

We have a dedicated Income Team who can support you with any questions around paying your rent and/or service charges. 

Welfare & Benefits Team

Our team can assist you with any questions you may have about benefits or financial support you may be entitled to.

  • Tania Bibi (Welfare & Benefits Officer) – 07584 235570
  • Jack Sheppard (Welfare & Benefits Officer) – 07887 628813
  • Email 

Household Support Grant

There is additional support available to residents who may need help with essential costs via the Household Support Grant.  It is open until September 2024.  Read how to apply here

2024 Cost of living payments for low income families

Benefits claimants, including those on Universal Credit, Pension Credit and tax credits, are due two more cost of living payments direct to their bank account:

  • £299 – Third Cost of Living Payment – during Spring 2024

There will also be a separate £300 for pensioners during Winter 2023/4 on top of their Winter Fuel Payments. 

Find out more here

Meet the Team

Hear how the welfare and benefits team can help in our brief video:

You can also contact the Welfare team via the customer portal .  They will be happy to arrange to visit you at your home or set up a phone call.