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Managing Your Rent Online
Once you’ve created an account through our customer portal, you can easily pay your rent, report repairs, and update your contact details—all in one place. You can register for the portal here.
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The Easiest Way to Pay — direct debit
The Easiest Way to Pay—direct debit
Setting up a direct debit is the simplest way to pay your rent. If you have a bank or building society account, you can choose a payment date that works for you—any time between the 1st and 28th of the month. You can also pay weekly, every two, three, four weeks or monthly.To set up a direct debit, use the form in the customer portal or call us on 01628 543101 to arrange it over the phone. You can also pay directly through your online banking.
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Bank Payment Details
Bank Payment Details:
· Account Name: Housing Solutions Collection Account (NatWest Bank)
· Account Number: 00000000
· Sort Code: 57-68-05
· Payment Reference: Your 12-digit Tenancy Reference (e.g. 12000340D012)
Make sure your reference is correct, otherwise, your payment may not go through.
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Other Ways to Pay
· Online with Allpay: Log on to Allpay here and enter your tenancy reference number. You’ll need a debit or credit card to complete your payment.
· By Text: Text ‘pay’ followed by ‘rent’ and the amount you want to pay (e.g. 50.00—don’t use the £ sign), then the last four digits of your debit card. Send the message and you’ll receive a confirmation.
· At the Post Office or PayPoint: Use your Rent Payment Card to pay by cash, cheque, or debit card. Payments usually take 1-2 working days to process. Keep your receipts safe for proof of payment.
· By Cheque: Make your cheque payable to Housing Solutions, and write your name, property address, and rent account number on the back.
o Send it to: Housing Solutions, Crown House, Crown Square, Waldeck Road, Maidenhead SL6 8BY
o Please do not send cash in the post for security reasons.
· Over the Phone: Call 01628 543101 and pay with a debit or credit card. We accept Switch, Mastercard, Maestro, Visa, and JCB.
· In Person: Visit our reception and pay by card.
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Need Help with Rent Payments?
Need Help with Rent Payments?
If you’re worried about keeping up with rent, we’re here to support you. We can check if you’re receiving all the financial help you’re entitled to and explore other options that might be available.Our specialist Welfare & Benefits Team offers confidential advice and guidance. Visit our Welfare & Benefits page here for more information.
