Struggling to Pay Your Gas or Electricity?

If you're finding it hard to pay your energy bills, there are plenty of ways to get help.

Priority Support for Vulnerable Customers

If you’re over 60, disabled, or living with a long-term illness, you may be eligible for free services from your energy supplier. Ask to be added to their Priority Services Register—this can include regular meter readings if you struggle to check your meter.

Ways to Get Help

·      Home Heat Helpline – A free service that can speak to your supplier on your behalf and help you access financial support. Fill out a form on their website here.

·     Your Energy Supplier – Contact them to ask about special tariffs for customers on low incomes.

·      Energy Saving Trust – Get practical advice on cutting your energy costs here.

·      Winter Fuel Payment – If you were born on or before 26 September 1955, you may qualify for a payment of £200–£300 towards heating bills. You’ll receive this automatically if you’re eligible and receiving the State Pension or another social security benefit.

Save Money on Energy Bills

·     Compare Suppliers – Switching could help you save money. Use a free fuel comparison service—have an old bill ready for reference.

·     Check Your Pension – See your state pension forecast, find out when you’ll start receiving payments, and explore ways to increase it here.

·     Government Winter Advice – Get tips on preparing your home for colder months here.

·     Pension Credits – Find out if you’re eligible for extra financial support here.

Need Help Managing Money?

We’ve put together a list of charities and helplines offering free financial guidance:

🔹 Christians Against Poverty – Award-winning debt counselling service. Call 0800 328 0006 or visit their website here.
🔹 Turn2us – Helps people access benefits, grants, and financial support. Visit here.
🔹 National Debtline – Free and confidential debt advice. Call 0808 808 4000 or visit here.
🔹 Step Change – Offers tailored guidance on managing money. Call 0800 138 1111 or visit here.
🔹 The Money Charity – Provides practical advice on budgeting and debt. Call 020 7062 8933 or visit here.
🔹 Payplan – Free debt management support. Call 0800 280 2816 or visit here.

Extra Support

🔹 Universal Credit Money Manager – Helps Universal Credit claimants manage money better. Visit here.
🔹 Discounted Broadband – Households on Universal Credit may qualify for cheaper broadband. Check with your provider.

Help for Families

Housing Solutions works closely with First Days Children’s Charity, a local charity supporting families living on low incomes. They provide essential items like school uniforms, baby supplies, toiletries, and furniture to ensure children feel safe, confident, and happy.
Find out more or request help here.

Why Are Energy Prices Rising?

Energy prices are increasing due to global factors, including a rise in wholesale costs. Ofgem, the UK’s energy regulator, has announced a 54% increase in the price cap. Wholesale gas prices have quadrupled in the past year, affecting bills for many households.

If you’re worried about your finances, please reach out. The sooner you speak with us, the sooner we can help. Contact us via webchat or email contact@housingsolutions.co.uk.