We welcome your feedback, both good and not so good! It is what we use to help us to continually improve. 

We'd like to hear...

  • If you're unhappy with our services or would like to complain.

    We're sorry that you didn't feel our services were up to the high standards we set ourselves. Complaints help us to improve and learn where we've gone wrong, so we make sure we don't make the same mistake again. If you would like to make a complaint please use the form below.  You can also find our Complaints policy here.

    The Housing Ombudsmen is an organisation that works on behalf of residents.  They will help you if you feel that your complaint has not been handled to your satisfaction.  Advice and contact information can be found here.

  • If you have any suggestions or feedback

    If you have any feedback about our service or an area where we need to improve, we want to know! Please contact us via webchat, our customer portal, app or by calling our contact centre.

    If you’d like to help shape our services, why not become one of our involved residents? Find out how you can get involved here.

  • If you've received great service

    We love to hear when we get things right. Please let us know when you have had a positive experience of our services or a particularly good member of staff. You can contact us via webchat, leave a Google review or email our Communications Team PR@housingsolutions.co.uk.

    We will make sure that your compliments are passed on to the relevant staff members.  

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Complaint form

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