Social Tenants Access to Information Requirement scheme (STAIRs)

Information about how Housing Solutions manages and spends money to deliver services and maintain homes.

• Read our latest Annual Report to see how Housing Solutions uses its income, where we invest our resources and our overall financial position.
• Find out how we assess whether we are using our resources effectively and delivering value for residents. Our latest Annual Report includes our value-for-money measures and performance.

Information on how we manage, maintain and improve our homes.

• Read our Repairs and Maintenance Policy to understand how we manage repairs, planned works, and the ongoing maintenance of Housing Solutions properties.
• Our planned maintenance page explains how information about the ages, condition and repair history of components such as kitchens, bathrooms, boilers, windows and doors is used to decide when replacements or upgrades are needed.
• Read our Sustainability Strategy to find out how we are improving the energy efficiency of our homes, reducing carbon emissions and working towards net zero carbon by 2050. The strategy also explains our approach to low-carbon heating, sustainable new homes and investment in existing properties.

Information about how Housing Solutions is performing as a landlord.

• See our latest performance information, including how we are delivering services, maintaining homes, responding to repairs and complaints, and keeping residents safe. You can also view our performance against key measures and see where we are improving.
• Read our latest Tenant Satisfaction Measures, which show how residents rate our repairs, building safety, neighbourhoods, engagement and complaints handling.
• Find out about our latest regulatory inspection and ratings, including our governance, financial viability and consumer rating.
• View our latest A+ Stable credit rating from Standard & Poor's (S&P Global), providing independent assurance of our financial strength and long-term sustainability.
• You can review a range of information about Housing Solutions, including how our homes are used, evictions and the number of homes meeting the Decent Homes Standard, through the Regulator of Social Housing’s Statistical Data Return (SDR). Follow the link and use the Private Registered Provider look-up tool to search for Housing Solutions and view the relevant information.

Information about the services available to residents and how to access support

• Find information about the support available from your Housing Officer here, or you can read about our housing policies to understand how we manage areas such as tenancies, allocations and transfers, mutual exchanges, succession, neighbourhood management and tenancy fraud. 

Information that Housing Solutions is required to maintain by law and other relevant registers relating to the management of social housing.

• We publish the proportion of our homes where all required safety checks have been completed as part of our annual Tenant Satisfaction Measures. This includes gas safety checks, fire risk assessments, asbestos management surveys, water hygiene risk assessments and lift safety checks.
• Find out how we carry out electrical safety checks and what you can do to help keep your home safe on our Electrical Safety page.
• Read about our gas servicing programme, the checks we carry out in your home and your responsibilities as a resident on our Gas Safety page. Housing Solutions also reports the proportion of homes with all required gas safety checks completed through its Tenant Satisfaction Measures.
• Find information about fire safety in your home and communal areas, including the checks and precautions we have in place, on our Fire Safety pages. 
• Read about how we identify and manage asbestos in our homes, what this means for you and what to do before carrying out work in your home on our Asbestos page. We also report completion of required asbestos management surveys and re-inspections through our Tenant Satisfaction Measures.
• Find out how we manage water hygiene and reduce the risk of Legionella, as well as the simple steps you can take at home, on our Water Hygiene page. We publish completion rates for required Legionella risk assessments as part of our Tenant Satisfaction Measures.
• Information about our Board members, including their other roles and relevant interests, can be found within the individual biographies on our Executive Team and Board Members page.

Information about the policies and procedures used to manage our homes and services.

• You can find information about how we allocate and manage homes, support residents throughout their tenancy, deal with tenancy changes and moves, and manage neighbourhood issues via our policy webpage.