We welcome your feedback, both good and not so good! It is what we use to help us to continually improve. 

In July 2020 the Housing Ombudsmen published a new Complaint Handling Code which sets out a good practice framework for landlords to follow in fair and effective complaint handling.  You can read our self-assessment against the Code’s requirements for the year 2021-22 which confirms that Housing Solutions is compliant with the Code in how we deal with complaints. Our assessment sets out how we intend to further strengthen our approach to complaint-handling over the year ahead.

We'd like to hear...

  • If you've received great service

    We love to hear when we get things right. Please let us know when you have had a positive experience of our services or a particularly good member of staff. We'll ensure that your compliments are passed on to the relevant staff members and share it as best practice.

  • If you have any suggestions or feedback

    If you have any feedback about our service or a suggestion about how we can improve it, we want to know! Please contact us using the form below with any ideas you have on what we can do better.

    If you’d like to help shape our services, why not become one of our involved residents? Find out how you can get involved here.

  • If you're unhappy with our services or would like to complain.

    We're sorry that you didn't feel our services were up to the high standards we set ourselves. Complaints help us to improve and learn where we've gone wrong, so we make sure we don't make the same mistake again. If you would like to make a complaint please use the form below.  You can also find our Complaints policy here

    The Housing Ombudsmen is an organisation that works on behalf of residents.  They will help you if you feel that your complaint has not been handled to your satisfaction.  Contact information can be found here.

     

     

You can find our complaints policy on our policies page here.

Your feedback

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