Renting with us

We offer a number of different options for people looking to rent a home in the South East of England. 

2022 rent changes

From 4 April 2022 your rent and service charges are changing. We have had to take the difficult decision to increase rents this year. Like many organisations we too are experiencing exceptionally high increases in day to day running costs.

We know these are difficult times for many people and we’re here to help. You should have received a letter from us during February and a set of FAQs explaining the changes to rent and services charges from April 2022, and how we can help if you’re worried about your payments. 

The FAQs explain how rents are changing, what to do next and where to go if you need support. If you are worried about your finances, please get in touch with us. The sooner we know your circumstances, the sooner we can help you.

You can read our FAQs on the rent changes here

Making rent a priority

Paying your rent on time so it doesn’t fall into arrears is fundamental to your tenancy agreement with us.   We are here to support you keep uptodate with your rent payments and protect your home and tenancy. Eviction for non-payment of rent can make it harder to quality for re-housing in the future and apply to move or purchase your home through a Right to Buy application - it is a last resort option that we want to avoid.  

There are lots of different ways you can now pay your rent and service charges, find the different methods of payment here.

As a ‘not for profit' housing association, we do not make a profit on rent or service charges – the rent you pay goes towards improving and maintaining your home and providing a range of support services to our residents. All surpluses are reinvested to provide affordable safe, sustainable homes for people in our local communities.

Help and support

If you are having trouble paying your rent or would like to discuss how to reduce your arrears we are here to help. You can contact our Income team via 

If you need advice about the rent changes or are worried about money our  dedicated welfare and benefits team can support you. You can get free, confidential advice about managing your money and paying your rent. You can also get help finding out what benefits and any additional financial support you may be entitled to.

You can contact them via the numbers below:

Tania Bibi (Welfare & Benefits Officer) - 07584 235570
Katy Darlow (Welfare & Benefits Officer) - 07720 496317 
Hadikah Chaudhri (Welfare & Benefits Team Leader) 07584 235602 

or via email  as well as the Customer portal via this link

Find out more about the welfare and benefits team and how they can help, in this brief video:

We have more lots more guidance and information to help you with money matters here

Rent Setting

As a regulated housing association the majority of our rents are calculated in accordance with a set government formula. You can find out more information about how rents are calculated and set here