We have a dedicated Income Team who are on hand to support you with any questions around paying your rent.  We recognise that many of our residents are in receipt of benefits for some or all of their income, making sure that you have easy access to free and helpful benefits advice is an important way that we can help you to stay in your home and pay your rent.  If you have a question about your rent that you are not able to resolve by looking at your rent statement via the customer portal on our website, then you can also email our Income Team directly on income@housingsolutions.co.uk 

The welfare benefit system is very complicated and recent reforms can appear to make it difficult and confusing. If you need advice about your rent or are worried about money our dedicated welfare and benefits team can support you and they work closely with the Income Team. You can get free, confidential advice about managing your money, avoiding falling into arrears and paying your rent. You can also get help finding out what benefits and any additional financial support you may be entitled to. Meet the welfare and benefits team and find out how they can help in our brief video:


To arrange a confidential appointment please complete the form below.  You can also contact the welfare team via the customer portal or email them directly welfare@housingsolutions.co.uk.  We will be happy to arrange to visit you at your home or set up a phone call.  Now that the Covid restrictions have been lifted you can meet with us at our offices, at a time that is convenient to you.

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