Our purpose
We’re here to provide safe, affordable homes and support for people across Berkshire, Buckinghamshire and South Oxfordshire — especially those facing disadvantage. Our work goes beyond housing. We help people thrive.
More than a landlord
We are more than just a landlord. We believe that understanding the real challenges residents face is the only way to make positive change, listening to the community helps us set the right direction for our services, our residents and all our stakeholders.
Safe, Quality Homes
We own and manage over 6,400 homes across seven local authorities. We focus on safety, quality, and sustainability — because a home should be more than a roof over your head. It should be a place to feel proud of and safe in.
Professional property services
Our in-house team of skilled tradespeople delivers a full maintenance service, ensuring homes are well cared for and issues are resolved quickly.
Resident-centred – online and personal
We’re investing in digital platforms to make it easier for residents to manage their homes, access services, and stay informed—anytime, anywhere. From repairs to rent, our online tools are designed to be simple and convenient.
But we know that great service isn’t just about technology. It’s about people. That’s why we continue to offer personal support, face-to-face contact, and community engagement. Whether online or in person, we’re here to listen, respond, and build relationships that help our residents feel truly at home.
Reinvesting in Communities
As a not-for-profit organisation, we reinvest every surplus into improving homes, building new ones, and enhancing services. We work closely with local partners to protect vulnerable residents and strengthen neighbourhoods.
Shaped by Residents
Our residents are central to how we design and deliver services. Across the organisation, we actively gather feedback through surveys, conversations, forums, and day-to-day interactions. This insight helps us understand what matters most and ensures our services reflect real needs. Our Resident Engagement Team supports this work, helping to build strong connections and keep resident voices front and centre in everything we do. Learn more about getting involved in our work : Panels - Housing Solutions Maidenhead
More Than Housing—Helping People Thrive
We believe that housing is about more than bricks and mortar. It’s about creating the conditions for people to thrive—at home, at work, and in their communities. Our five-year corporate strategy sets out how we’ll do this, guided by three core themes:
Safe ~ Keeping residents and our people safe at home and at work
We put safety first—at home, at work, and in the community. From high-quality homes to safeguarding and compliance, we take a proactive approach to keeping residents and colleagues safe every day.
Satisfied ~ Providing value for money services for residents; fulfilling careers for our people
We’re focused on delivering services that residents value and colleagues feel proud to provide. That means clear communication, responsive support, and a commitment to continuous improvement. Our “Spirit of Housing Solutions” sets expectations for how we work together—with respect, purpose, and care.
Sustainable ~ Delivering more effective services and more efficient homes
Our social purpose and values remain focused on providing affordable housing for local people who are unable to buy or rent on the open market. This will always be our priority.
Read more about our strategic direction here
Our Values
- Ownership – We take responsibility and follow through to deliver positive outcomes for residents.
- Innovation – We bring energy, creativity, and practical thinking to solve real challenges.
- Teamwork – We collaborate across teams to achieve more together than we could alone.
- Inclusion – We make sure everyone can participate in our services and organisation.
Governance and Legal Information
We maintain a healthy A+ credit rating with Standard and Poor’s. The Regulator of Social Housing confirmed that the governance and financial viability grades for Housing Solutions remained at:
- G1: the provider meets our governance requirements.
- V1: the provider meets our viability requirements and has the financial capacity to deal with a wide range of adverse scenarios.
The full Standard and Poor's report can be read here.
Housing Solutions is a registered society under the Co-operative and Community Benefit Societies Act 2014 (Registration No. 27876R) and a Mutual Benefit Society regulated by the Financial Conduct Authority.
We are also a Registered Provider of Social Housing with the Regulator of Social Housing. Our registration number is L4073.
We operate as a not-for-profit organisation, reinvesting all surpluses into improving homes, building new ones, and enhancing services for our residents.
Our registered office Is : Housing Solutions, Crown House, Crown Square, Waldeck Road, Maidenhead, Berkshire SL6 8BY.
