Resident Engagement: Listening, Acting, Empowering

At Housing Solutions, resident engagement is more than a requirement, it’s a relationship. We believe every voice matters, and every experience helps shape the future of our services.

Our Approach

We work with residents to co-design services that reflect real needs and lived experiences. Our 2023–2026 Resident Engagement Strategy is built on three principles.

  • Engagement – creating space for every voice.
  • Involvement – supporting residents to take part in shaping services.
  • Influence – acting on feedback and reporting back.

We’re committed to removing barriers to participation and ensuring our engagement reflects the diversity of our communities.

Resident Panels: Inclusion in Action

Our resident panels are designed to reflect the voices of all residents, across age, tenure, background, and lived experience. We offer multiple ways to get involved, with support and flexibility built in.

Panel Options

  • SIT Panel (Scrutiny & Improvement Team)
    Meets every 6 weeks to review services, challenge performance, and recommend improvements. Open to all residents, with training and support provided.
  • E-Engagement Panel
    Participate from home via email. Share feedback on policies and services at your convenience. No pressure, just your voice when it suits you.
  • Leaseholder & Shared Owner Panel
    Help shape decisions that affect your home, from service charges to communication. A space for transparency and collaboration.
  • Emerging Voices Panel (Ages 18–30)
    A dedicated space for younger residents to influence digital services, communication, and community priorities.
  • Estates Panel 
    The Estates Panel at Housing Solutions is a resident-led group that helps shape and monitor estate management standards to improve the quality, cleanliness, and presentation of communal areas.

To find out more about each panel please click here:

EDI Commitment

We actively encourage participation from underrepresented groups and tailor engagement to meet individual needs. Whether you prefer online, in-person, or hybrid formats, we will make it work for you.

Want to Get Involved or Update Your Preferences?

We want to hear from you. Whether you are joining a panel or updating how you would like to engage, it is easy to get in touch:

We will support you every step of the way; with training, flexibility, and a commitment to making your voice count.