We commit to undertake a repair within 60 days, although average days for repairs to be completed are in reality a lot quicker.  A list of repair responsibilities can be found here

Emergency Repairs

To report an emergency repair please telephone 01628 543101 at any time.  To see what is classed as an emergency please click here

We provide a 24 hour, 365 day per year emergency repairs service.  We aim to keep costs down for all our customers, so it is important that you only use the emergency call-out service for genuine emergencies. Residents who misuse our emergency repairs service will be charged £25.

If you smell gas:
  • Switch off all gas appliances;
  • Shut off the gas supply at the meter control valves;
  • Call Gas Emergency Services on the Gas Emergency Freephone Number 0800 111 999
  • Open all doors and windows to ventilate the room;
  • Do not operate any electrical switches or use a naked flame.