Repairs and Maintenance
When we need to carry out repairs or maintenance on your home we aim to provide a responsive, value for money service to make sure that you live in a safe, comfortable and secure environment.
We are pleased to confirm that from 1st March we are returning to a full repair service. You will once again be able to book repairs via our customer portal https://www.housingsolutions.co.uk/portal-home/. As has been in our practice throughout the current pandemic and in line with Government guidelines, we will continue to carry out compliance works such as Gas and Electrical checks
We are committed to the health and safety of our staff and residents. Whilst we are delighted to hear positive news from Downing Street that a roadmap is in place, we are very aware that the ongoing message is to remain vigilant. However, we also appreciate the need to continue fulfilling our obligation as a landlord and ensure that we keep on top of necessary repairs.
When we attend an appointment, we will adhere strictly to all Government Covid-19 guidance which includes wearing PPE when we visit your home. Please ensure that rooms are well ventilated and that you respect social distancing measures. If this is not possible, the tradesperson will ask you to stay in another room, whilst the repair takes place.
Please note that if you or any family members in your home have Covid 19, are self-isolating or feel that you have symptoms, we will not be able to attend your repair appointment. We understand that this is inconvenient, but it is our duty of care to protect our staff and residents.
We would like to remind you that if you falsely declare that you and other occupants are Covid free or self- isolating when we attend to fulfil an appointment, you are in breach of your tenancy agreement and could face eviction. Please click here for more information from the Government
We will be happy to arrange another appointment once it is safe to do so, however, in the meantime if you have an emergency that you do not know how to resolve, please contact us for advice.