Transfers

For existing residents who wish to move home within the Royal Borough of Windsor and Maidenhead to one of our properties, you can apply directly to us.  There is a high demand for properties in this area so there is a waiting list for transfers, which is determined in date order of registration.

Housing Need

Figures below show  the current number of registered applicants by Priority Banding and a breakdown of housing need:

Since we first introduced Thames Home Choice in February 2019 up to 20th August 2025, we have let total of 410 homes to our Tenants. 

The table below shows how this is broken down for each property size and type and gives an indication of expected waiting times for those successful transfer applicants:

Rehousing Options

As you can see from the above, the number of applicants needing to transfer to alternative accommodation far outstrips the number of properties available for reletting.  This unfortunately means, even if your application is awarded a high priority, you still face a long wait to be successfully rehoused.

If you, or a member of your household, have any new medical issues which are permanently affected by living in your current home, please request our guide to making a medical application, together with our medical application form.

There are other rehousing options, which include:

  • Seeking private rented accommodation. Note: Please check with the local authority in which you reside, as you may be able to secure funding for a rental deposit through their discretionary housing payment scheme.

If you have any questions or concerns about your Thames Home Choice application, please contact through the customer portal at https://www.housingsolutions.co.uk/portal-home/ and one of the Team will get back to you to discuss your circumstances in more detail.

To go onto our transfer list you must meet one of the following criteria:

  • Overview

    Accommodation may become unsuitable due to changes in household size—either too small (overcrowded) or too large (under-occupied). Housing Solutions aims to support tenants in finding homes that better match their current needs. 

  • Under-Occupation

    • Larger homes may become under-occupied as children grow up and move out. 

    • Tenants are encouraged to downsize to free up larger homes for families in need. 

    • Downsizing can reduce financial burdens such as heating costs and council tax. 

    • Tenants may be eligible for priority status on the housing register under the Allocations Policy. 

    • Support is available through schemes like Home Swapper and other platforms. 

  • Overcrowding

    • Families living in overcrowded or temporary accommodation may be prioritised for rehousing. 

    • Overcrowding can negatively impact privacy, health, and wellbeing. 

    • Housing Solutions uses profiling data to identify households that are overcrowded and works with them to explore alternative housing options. 

  • Support Offered

    • Advice on applying to the housing register. 

    • Guidance on mutual exchange schemes. 

    • Information on the financial implications of under-occupation. 

    • Assistance from housing officers to explore suitable accommodation here. 

To find out more you can contact us via webchat.  

We are unable to offer a transfer if:

  • You are in arrears with your rent and / or service charges
  • You have deliberately worsened your situation or given us false information
  • Your current home is in a poor condition, i.e. there is evidence of deliberate damage or neglect. All applicants on the transfer list are required to have a pre-transfer inspection of your property
  • You're in breach of their tenancy agreement in any way
  • You have been subject to any warnings or legal action taken for any ASB.
  • You have deliberately attempted to obtain housing fraudulently

When transferring properties:

When transferring between properties you have to pay rent on both properties until you have handed the keys back on the property you are leaving. Keys need to be back with us by 08:45am on a Monday morning to avoid being charged another weeks rent. If you are sending the keys back by post please note that it does not arrive at our offices until after 10am.