Homeowners are responsible for all internal repairs to the property including heating, electricity, water leaks, appliances, window panes and all other internal maintenance jobs.  Housing Solutions are responsible for all repairs and essential works to communal areas in flats.

If you’re unsure where the responsibility lies for a particular job, please contact the Contact Centre who will be able to help.

Emergency repairs

These can be reported at any time of the day or night, and must be reported by calling 01628 543101.

Making changes to your property

Any changes to a leasehold or shared ownership property have to be approved by our Asset Team. Please follow this link for information on alterations and improvements

Communal areas

To report a repair for your communal area you can log into the customer portal here or call us on 01628 543101.