SIT (Scrutiny and Improvement) Panel

The SIT Panel is at the heart of Housing Solutions’ Resident Involvement Strategy and ensures we have the resident voice at the centre of everything we do. 

Its main purposes are:

(Scrutiny and Improvement) Panels – SIT Panel

Residents panels play  a crucial role in housing associations by ensuring that residents have a voice in how their housing services are managed and improved. Here's an overview of what they do:

What Are Resident Scrutiny Panels?

Scrutiny and improvement panels are groups of residents who review and evaluate the services provided by their housing association. These panels are designed to enhance transparency, accountability, and resident involvement in decision-making processes.

Key Functions of Resident Panels

1. Service Review and Evaluation: Panels can assess various services offered by us as a housing association, such as maintenance, repairs, and customer service. They identify areas for improvement and provide recommendations to enhance service quality.
2. Resident Engagement: These panels actively engage with other residents to gather feedback and understand their needs and concerns. This helps ensure that the our services align with residents' expectations.
3. Accountability and Transparency: Panels hold Housing Solutions  accountable by monitoring performance and ensuring that commitments made to residents are met. They review performance data, policies, and procedures to ensure transparency.
4. Recommendations for Improvement: Based on evaluations the panel can make recommendations to Housing Solutions  management. These recommendations aim to improve service delivery, enhance resident satisfaction, and address any identified issues
5. Empowerment and Advocacy: By participating in Resident panels, residents are empowered to influence decisions that affect their living conditions.

How do SIT Operate?

• Structure: There is  designated chairperson and operate under a set of terms of reference.
• Meetings: The Panel meets every 6 weeks at Housing Solutions head office to discuss their findings, review services, and formulate recommendations. Meetings are held in person or virtually to accommodate different preferences.
• Engagement Methods: There are various methods to engage with residents, such as surveys, focus groups, and mystery shopping exercises. This helps gather comprehensive feedback from the community. 

To find out more about what the SIT panel does please take a look at our video

We currently have 2 spaces available on our SIT Panel and we are looking for:

• A general needs resident living outside RBWM
• A general needs resident aged 18-30

The Panel meets virtually every 6 weeks at Housing Solutions head office. Training and support will be provided.

If you are interested in getting involved complete the form below.

E Engagement Panel

Our E-Engagement Panel is all about you giving us feedback, and improving our services from the comfort of your own home! We will send out information on the things that interest you via email and you simply let us know what you think. We will then use this feedback to shape and improve our policies and services. If you receive an email but don’t have time to look at it that’s not a problem, you can still take part next time or can unsubscribe at any time.

Below is the 'Interest Form' to let us know you are happy to be contacted, and about what. Before we send anything out we will ask you to sign up to our E-Engagement Panel Code of Conduct. This will be sent out to you via email when we receive your Interest Form.

Wondering where your service charges go or how policies are decided? Now’s your chance to shape the answers.

Housing Solutions invites leaseholders and shared owners to join a new resident panel - an advisory group that helps improve communication, review services, and influence decisions that affect your home.

Share your views to improve our services, get involved by completing the form at the bottom of this page.

Are you aged 18-30 and living in a Housing Solutions home? We want to hear from you! We’re committed to improving communication with all our residents, including our young people. Our new Emerging Voices Panel is your chance to shape our services and our community - your voice matters.

The panel will meet every two months to look at Housing Solutions services specifically from a younger resident's perspective - whether it be our online services, policies or communication.

Be a part of this exciting new initiative by completing the form at the bottom of the page.