Repairing your homes and communities faster

We’ve introduced a new 3-day response for urgent repairs alongside our standard 4-hour call out for emergencies and 21 days for routine repairs.

You can book standard repair appointments easily through the Housing Solutions app or customer portal (the link to the customer portal is here) 

By booking online you will find a choice of times and dates well within 21 days; plus using our online services is faster that calling in. However, our Contact Centre team are always available to answer your repair requests. 

What do these new options cover? 

  • Emergency: 4-hour response- any issue affecting the health, safety or security of you and your family or that may cause significant damage to your home or that of your neighbours. This can include gas leaks, no electricity or a lack of drinking water supply
  • Urgent: 3 working days - issues causing a significant loss of normal services for you and your family or could cause unnecessary damage to your home, the wider structure, or services

You can find further details on our repair pages. 

We continue to focus relentlessly on delivering high quality housing and maintenance services.  A big thank you to our resident Scrutiny and Improvement panel (SIT) who have helped to define these important repair delivery changes, so we can continue to ensure all residents live in a safe and secure environment.


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