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APP FAQs

How do I get the Housing Solutions app?

You’ll need an iOS or Android mobile device, such as a smartphone or tablet.

If you’ve never used the app before, you’ll need to download it here:
https://www.housingsolutions.co.uk/mobile-app-information/

I already have a Housing Solutions online account (portal). What do I need to do?

If you already have an online Housing Solutions account (portal):

  • simply update the app – you’ll get a notification when you’ll login
  • sign in using your existing email address and password

You do not need to set up a new account.

I don’t have an online Housing Solutions account (portal). What do I need to do?

If you only used the app before and don’t have a Housing Solutions online account (portal), you’ll need to set one up the first time you sign in. This only takes a few minutes.

What to do

  1. Open the updated Housing Solutions app
  2. At the sign‑in screen, select ‘Sign up now’
  3. Enter your email address
    • We’ll send you a code by email
    • Check your junk folder if you don’t see it
  4. Enter the code
  5. Enter your name, date of birth and tenancy reference number
    • If you don’t have your tenancy reference, call 01628 543101
  6. You can then start using the app

After this, you’ll use the same sign‑in details for both the app and the online account (portal).

 

I pay my rent through the app. Will this affect my payments?

If you pay your rent through the app, it’s important to make sure you can sign in to the new version of the app before your next rent payment is due, so your payments are not affected.

If you’re unable to do this, you can still pay your rent in other ways.
For example, you can pay by debit or credit card over the phone by calling 01628 543101, or view other payment options on our website.

What can I use the app for?

You can use the app to:

  • check your rent balance with a clearer breakdown
  • set up, amend or cancel a direct debit
  • report, cancel or reschedule repairs
  • receive important updates from us
  • read news and updates in our Newsfeed
  • give notice online if you’re moving
  • join one of our Resident Panels and share feedback
  • update your contact details

Has the repairs process changed?

Yes. Reporting repairs is now quicker and easier.

The app includes:

  • a clearer, step‑by‑step repairs journey
  • easier repair category selection
  • the option to cancel or reschedule repairs
  • a clearer summary before submitting

This helps make sure the right information is sent to us first time.

Is the app free to use?

Yes, the app is free to download and use.
Data charges may apply depending on your mobile network or contract.

Can I delete my account or remove the app?

Yes. You can delete your account from within the app, and you can remove the app from your device at any time.

What should I do if I’m having trouble signing in or using the app?

If you’re having problems signing in or using the app, we’re here to help.

You can:

  • Use our online form at the bottom of this page to report an issue with the app
    This will go straight to the team who support the app and can help resolve the problem.
  • Call our Customer Contact Centre on 01628 543101
    Our team can help with signing in, setting up an account, or general app queries.

Please have your tenancy details to hand, if possible, as this may help us support you more quickly.