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How do you get the app?

You need an iOS or Android mobile device, such as a phone or tablet. Using the device go to the app store and download it onto the device.

Do I need to register to use the app?

Yes you will need a Housing Solutions portal account. You can set this up from the app or from the website.

What can I use the app for?

Initially you can use it to; pay your rent, check your balance, report a repair, get notifications, check your profile, use the chatbot and log an ASB diary report.

Will there be any new features added?

Yes we are developing the app to include lots of useful things, feedback and ideas are welcome.

Can I delete my account and the app if I don’t use it?

Yes, there is an account delete option within the app and it is easy to simply remove the app from your device.

Is the app free to use?

Yes. Totally free to use. Data charges may apply to use and download the app dependent on your mobile contract.

When will the app be updated?

Approximately every twelve months we will release the next phase/modified version of the app.

Who do I contact if there are any problems with the app?

Please pass any queries, comments or feedback onto a member of Digital and Information Services on: