As a homeowner you’ll be responsible for any repairs inside your home where they are not covered by a warranty, and those to services which exclusively serve your home. Your lease will set out what is your responsibility, and what is not your responsibility.
You may find that some repairs are covered by the buildings insurance policy or a warranty on new-build properties, if not they will be your responsibility to repair. If you need to make a claim on an insurance policy or warranty please refer to the sections about Insurance and Warranties.
Houses
If you live in a house this will normally include everything within the boundary of the property, including the structure of the building itself, the garden, and any external structures like sheds or garages (but not including communal parts of a wider estate).
Flats
If you live in a flat then we would be responsible for repairs to the communal areas, lifts and alarm systems, or the structure of the building and any services which serve multiple properties; the cost of those repairs would be recharged through your service charge and shared between the residents in the building liable to contribute.
You would be responsible for any repairs inside your flat, or to any services which exclusively serve your flat. You should check your lease to confirm, but usually this would mean you are responsible for window glazing and locks, plumbing leaks from pipework exclusively serving your flat (including where they run over communal areas), and any wiring exclusively servicing your flat (including that for a communal satellite system or your own door entry system).
