Digital engagement and repairs

Do you use other online services?

Yes

No

Do you have access to the internet at home?

Yes

No

Sometimes

How confident do you feel using the internet or apps?

Very confident

Fairly confident

Not very confident

I don't use the internet

What device(s) do you use regularly?

Smartphone

Tablet (e.g. iPad)

Laptop or computer

Smart TV

I don't use digital devices

Have you used the resident portal or app to report a repair, view your rent balance, or update details?

Yes, and I find it useful

Yes, but I didn’t find it helpful

No, I didn’t know about it

No, I prefer to call or speak to someone

What would make it easier for you to use online services?

More information or training

Better internet connection

Easier-to-use tools

Access to a device

Nothing – I’m happy using them

I prefer not to use digital services

Consent for storing submitted data

Yes, I give permission to store and process my data