We want everyone who lives in our homes and neighbourhoods to feel safe and respected. This page explains what we mean by anti-social behaviour (ASB), how to report it, what you can expect from us, and where to get extra help or support.

Anti-social behaviour is conduct that causes, or is likely to cause, harassment, alarm, or distress to other people. This covers behaviour that:

• Targets someone directly (for example harassment or intimidation).
• Creates nuisance or annoyance related to someone’s occupation of their home.
• Causes housing-related nuisance or annoyance to others.

• Personal ASB: behaviour that targets an individual and may include criminal offences, for example ongoing harassment, stalking, bullying or cuckooing.
• Nuisance ASB: behaviour that affects one or more people but is not directly targeted, for example noise, vandalism or littering.

• A hate crime is when someone commits a crime against another person because of their race, religion, sexuality, disability, or another protected characteristic.

Not every unpleasant interaction is ASB. We do not normally treat the following as ASB:

• Lifestyle differences where no harm or intent to annoy exists.
• Isolated incidents such as someone being rude without more serious behaviour.
• Children playing in reasonable locations (including ball games).
• Reports judged to be vexatious where there is a history of unsupported allegations.

How to report anti-social behaviour or hate crime

• In person: visit our office at Crown House, Waldeck Road, Maidenhead, SL6 8BY
• Online: use our reporting form here
• If a crime has occurred: contact the police on 101 or call 999 in an emergency
• To speak to someone confidentially or get support, you can contact Stop Hate UK: 24-hour helpline: 0800 138 1625

When you report, give as much detail as you can about dates, times, witnesses and any evidence you have.

• We will contact you within 1 working day for personal ASB and within 3 working days for nuisance ASB.
• We will discuss and agree an action plan that sets out what we will do, what we need from you, and how we will stay in touch.
• We will agree timescales and a preferred method of contact.
• Where appropriate we will approach the alleged perpetrator to prevent repeat incidents (there may be occasions where we do not contact them).
• Before closing a case, we will explain what we have done and why the case is being closed and let you know in writing.

• If you believe it is not safe to return to your home, please contact the Police as soon as possible. all 999 in an emergency or 101 for non-emergencies.
• Please note: Housing Solutions cannot provide temporary accommodation directly.
• However, if the Police confirm that it is unsafe for you to return home, your local council may be able to help with emergency housing.
• You can also seek support from:
  • Neighbourhood Watch.
  • Local community groups.
• They may offer additional help, reassurance, and local information.

If you have persistently reported ASB and feel your reports have not been properly addressed, you may request an ASB Case Review (sometimes called a Community Trigger). Your local council manages this process and can provide details on eligibility and how to apply.  Find your local council - GOV.UK (www.gov.uk)

If you’re unsure what to do or want advice about reporting ASB, contact our community safety team through the customer portal or visit our office and we’ll guide you through the options.