We’re committed to transparency and continuous improvement. This page presents our latest performance against key indicators, including repairs, resident satisfaction, and service standards. Explore how we’re delivering on our promises and where we’re focusing next.

We focus on three main areas – 

• Your Home – These help us understand how quickly and effectively we carry out repairs and maintain properties.
• Customer Contact – These allow us to see how easy it is to reach us and how satisfied people are with our support.
• Housing & Complaints - These show how we are managing tenancies and how well we respond to concerns.

We update this page regularly so you can see how we’re doing and hold us to account. Your feedback helps us improve, so we’re always listening.

Below are our ‘Performance Indicators’ for April to June 2025.