Sheltered Housing

Sheltered Housing can offer people who are over 55 the best of both worlds. It allows them to live with independence, privacy and security but with peace of mind that help is on hand 24 hours a day, every day of the year.

Housing Solutions has 9 sheltered schemes providing accommodation for over 250 people. Our schemes are not residential or nursing homes, all customers have their own apartment with their own front door and can come and go as they wish. All customers in sheltered housing have their own tenancy agreement.


Sheltered Housing Team


Since April 2017 our Community Housing Officers no longer make daily welfare check calls. This is because we have introduced a new service called OkEachDay which is provided by our partners Housing Proactive.

Each sheltered housing customer presses the OkEachDay button on the handset installed in each property by a specified time every day. If this button is not pressed to confirm that everything is ok, then the customer will receive a telephone call from Housing Proactive to ensure that s/he is not in any difficulties. If there is no respond to this call then Community Housing Officer is alerted and will call or make a visit you to make sure that the customer is safe.

If this happens over a weekend or on a bank holiday, then next of kin is contacted so that they can check that their relative is not in difficulties. As a last resort, Forestcare will be alerted so that they can arrange for attendance at the property to ensure that everything is well.

Attendance by paramedics may be necessary in the event of a fall or other medical emergency after follow up visits by the Community Housing Officer or Forestcare.

The Community Housing Officer  can also use this service  to send  recorded messages to customers of a specific scheme to advice  what is going on that day, for example residents’ meetings, coffee mornings or when they will be  on site.

Key safes

Key safes have now been fitted to the majority of the properties in each scheme so that our customers are never locked out. This also is of assistance to the Community Housing Officers, Forestcare or paramedics in the case of an emergency.

If customers do not want to have a key safe, then they would be expected to sign a disclaimer as there would be a call out charge in the event of being locked out.  


Help 24 hours a day, 7 days a week

All apartments are connected by an intercom system to a call centre, providing cover around the clock for residents if they have an emergency.

Repairs Service

We have our own in-house maintenance team who will carry out any repairs needed. Emergency repair cover is provided around the clock every day of the year. The Sheltered Housing Manager can report repairs on behalf of tenants.


All our sheltered schemes have the following communal facilities:

  • Communal lounge where tenants can socialise if they wish
  • Communal kitchen
  • Laundry room
  • Garden
  • Within walking distance from a bus service, Maidenhead Town Centre or a local shop.

Many of our sheltered schemes have:

  • En-suite guest rooms where visiting friends and family can stay in comfort for a small fee.
  • Buggy charging room which mobility scooters must be kept in or in the customer’s apartment.
  • A communal room with special facilities for visiting hairdressers.
  • Social events such as, coffee mornings, coach trips, game and quizzes, reminiscent days, and barbeques in the summer.
  • Fish & chip lunches 
  • Monthly residents meetings

New suggestions are always welcome and all customers are welcome to take part.

Applying for sheltered housing

You can apply for sheltered accommodation by joining the Royal Borough of Windsor and Maidenhead’s housing waiting list, contact 01628 683685 for details. We also have our own waiting list which people who own their homes can also join. For more information please contact our Lettings Team on 0800 876 6060.

If you would like to find out more about a particular scheme please contact us on 0800 876 6060 for more details. Or if you would like to view a scheme we can arrange an appointment to show you around.

Sheltered Housing: