Sheltered Housing

Sheltered Housing can offer people who are over 55 the best of both worlds. It allows them to live with independence, privacy and security but with peace of mind that help is on hand 24 hours a day, every day of the year.

Housing Solutions has 9 sheltered schemes providing accommodation for over 250 people. Our schemes are not residential or nursing homes, all customers have their own apartment with their own front door and can come and go as they wish. All customers in sheltered housing have their own tenancy agreement.

Sheltered Housing Team


Since April 2017 our Community Housing Officers no longer make daily welfare check calls. This is because we have introduced a new service called OkEachDay which is provided by our partners, Housing Proactive.

Each sheltered housing customer presses the OkEachDay button on the handset installed in each property by a specified time every day. If this button is not pressed to confirm that everything is ok, then the customer will receive a telephone call from Housing Proactive to ensure that s/he is not in any difficulties. If there is no response to this call then a Community Housing Officer is alerted and will call or make a visit to make sure that the customer is safe.

If this happens over a weekend or on a Bank Holiday, their next of kin is contacted so that they can check that their relative is not in difficulties. As a last resort, Forestcare will be alerted so that they can arrange for attendance at the property to ensure that everything is well. (Attendance by paramedics may be necessary in the event of a fall or other medical emergency after follow up visits by the Community Housing Officer or Forestcare.)

The Community Housing Officer can also use this service to send recorded messages to customers of a specific scheme to advise what is going on that day, for example residents’ meetings, coffee mornings or when the Housing Officer will be on site.

Key safes

Key safes have now been fitted to the majority of the properties in each development so that our customers are never locked out. This also assists the Community Housing Officers, Forestcare or paramedics to gain access in the case of an emergency.

NB If customers do not want to have a key safe, then they would be expected to sign a disclaimer as there would be a call out charge in the event of being locked out.  

Help 24 hours a day, 7 days a week

All apartments are connected by an intercom system to a call centre, providing cover around the clock for residents if they have an emergency.

Repairs Service

We have our own in-house maintenance team who will carry out any repairs that are needed. Emergency repair cover is provided around the clock every day of the year. The Sheltered Housing Manager can report repairs on behalf of tenants.


All our sheltered schemes have the following communal facilities:

  • Communal kitchen
  • Communal lounge where tenants can socialise if they wish
  • Laundry room
  • Garden
  • Within walking distance from a bus service, Maidenhead Town Centre or a local shop.

 Many of our sheltered schemes also have:

  • En-suite guest rooms where visiting friends and family can stay in comfort for a small fee.
  • Buggy charging room where mobility scooters can be kept
  • A communal room with special facilities for visiting hairdressers etc
  • Social events such as, coffee mornings, coach trips, game and quizzes, reminiscent days and summer barbeques
  • Fish & chip lunches 
  • Monthly residents meetings

New suggestions are always well received and all customers are welcome to take part.

Applying for sheltered housing

You can apply for sheltered accommodation by joining the Royal Borough of Windsor and Maidenhead’s housing waiting list, contact 01628 683685 for details. We also have our own waiting list which people who own their homes can also join. For more information please contact our Lettings Team by completing the form below.

Contact Us

If you would like to find out more about a particular scheme please contact us via email for more details. If you would like to view a scheme we would be delighted to arrange an appointment to show you around

Sheltered Housing: