We have a number of ways that customer can get involved at Housing Solutions.
Service Improvement Team
The Service Improvement Team (SIT) has around nine members consisting of customers and a Board Member as well as being supported by key staff to ensure joint working. The SIT's Role includes analysing performance data including our "Have your say" STAR Survey results, reviewing KPI data, neighbourhood inspections and complaint analysis/learning. The SIT team also undertakes regular scrutiny reviews of our key operational services. The SIT meet regularly to discuss scrutiny reviews and ongoing projects.
Your Home Neighborhood Group
This group works closely with the Head of Asset Management and the Head of Housing on improvement projects to our estates and homes. An example of recent projects include the Garden Help Scheme and Decorate 2 rooms service. This group has the opportunity to shape the way we deliver our services, value for money and improving communication with residents as their responsibilities as a tenants.
This group works closely with our Head of Digital Information Services to review our digital offering to to customers. This group have previously reviewed our website design and our "report a repairs" online service. They also consulted on our recent approved IT strategy.
We have an E-Panel which has circa 200 customers registered with us to be consulted on a variety of issues and or policy changes to review and feedback on from the comfort of their own home without having to attend meetings.