Welcome to the Community Engagement Team page

Our role is to offer a personalised service to you as a Housing Solutions customer to help you in a variety of ways including:

  • Volunteering opportunities to help improve our services with;
  • Employment support and training to get you back into work or perhaps into a better job or maybe even to start that business you’ve always been dreaming of. 

Do you want to make a difference to the services you receive from Housing Solutions? Do you want to understand more about how Housing Solutions works? Or perhaps you’d like to build your CV and gain more work experience?

If you’ve answered yes to one of the above, make your voice heard and become a Housing Solutions volunteer today! We have a numbers of different volunteering opportunities you can get involved in, requiring different amounts of time. 

Whatever your passion, skill set and availability we can find a volunteering opportunity for you. We’ll offer you training and support along the way as well as ‘thank you’ gifts for giving your time and energy.

What do you get out of it?

So how do you benefit from volunteering and giving your time to us?

  • It makes you happy! – studies have shown volunteering increases your happiness;
  • You get to meet new people;
  • It can increase your self-esteem;
  • It can increase your confidence;
  • It can keep you physically healthy and active;
  • It will help you gain experience & skills that you can to add to your CV which may help you to better your career;
  • It will help us improve the services you receive from Housing Solutions;
  • You will receive ‘thank you’ gifts e.g. shopping vouchers, Christmas meal.


  • Service Improvement Team

    Members of the Service Improvement Team will review performance with our staff looking at key data and survey results and work with us to identify areas where we may need to improve. Team members and staff will then recommend a relevant customer group eg Mystery Shoppers, Action Groups or Focus Groups, to carry out a review of the poorer performing areas.

  • Action Groups

    There are two Action Group which customer can become a member of:

    Your Home & Neighbourhood group - who look at housing, repairs, grounds maintenance and community.

    Your Say & Digital group - who will look at customer feedback, online services, internet access and Marketing.

  • Mystery Shopping

    Mystery Shoppers will carry out mystery shops of a different area or service in the business, this could be anything from the customer service you receive on the telephone to reviewing the grounds maintenance in your area. You will be required to write a report on your experience and meet with staff to discuss your findings.

  • Focus Groups

    Focus groups are project specific and allow customer to get involved in the things that really matter to them. They will join meeting where they can share their ideas and thoughts about an up and coming change or improvement of a service.

  • E-Panel

    The Housing Solutions E-panel is a large group of customer who are used on an ad-hoc basis to help us gather a wide range of information. This is a simple and less time-consuming way of becoming an involved customer.

  • Neighbourhood Inspector

    Be part of your community and work closely with staff as you carry out an inspection of local estates and score the areas based of specific set standards. Being a neighbourhood Inspector will give you the chance to feedback information and give ideas on what could improve your local community.


To find out more please contact the Community Engagement Team on 01628 543123 or at community.engagement@housingsolutions.co.uk.

If you’d like to gain employment or digital support but don’t have the time to volunteer please don’t hesitate to contact us.