Emergency Repairs

To report an emergency repair please telephone 01628 543101 at any time.  To see what is classed as an emergency please click here

We provide a 24 hour, 365 day per year emergency repairs service.  We aim to keep costs down for all our customers, so it is important that you only use the emergency call-out service for genuine emergencies. Tenants who misuse our emergency repairs service will be charged £15.

If you smell gas:
  • Switch off all gas appliances;
  • Shut off the gas supply at the meter control valves;
  • Call Gas Emergency Services on the Gas Emergency Freephone Number 0800 111 999
  • Open all doors and windows to ventilate the room;
  • Do not operate any electrical switches or use a naked flame.