We aim to provide comprehensive emergency repairs service throughout this period. However, we are delaying all other non-urgent repairs for 3-months. Therefore, you will be unable to book a responsive repair during this time.
Emergency Repairs - 24 hour emergency response
The definition of an emergency repair is an emergency that has the potential to cause damage or immediate injury to people or major damage to property.
Type of repair covered by our emergency service
Major flooding
Total loss of, or major fault with, electricity supply
Unsafe electricity fittings, gas leak, blocked mains drains, soil pipe or sole WC
Heating and/or hot water loss (calls received 08:00-19:00)
Heating and / or hot water loss (calls received any time for elderly/disabled customers)
Failure of lift
Failure of warden alarm/call system
Roof leaks resulting in serious internal flooding
Plumbing leaks that cannot be contained
External doors or windows not closing or locking
Breaches of security to external doors or windows
Failure of fire alarm system
Sole or only accessible WC not flushing
Sheltered
Damaged communal floor covering presenting immediate trip hazard
Failure of door entry system (elderly/disabled customers)
Failure of physically handicapped assistance equipment
Total loss of water
A plumbing leak or roof leak that has the potential to cause damage to the property fabric
Failure of individual Nurse Call point
Failure of electronic mag lock on a secure door
Defective flooring in service users room creating possible trip hazard
Fire Door not closing properly
Faulty light fitting in service user’s bathroom (following replacement lamp by care provider)
Individual emergency lights not working (sufficient lighting to light a path to safety)
Partial loss of heating to service user bedroom or the following common areas:
- Lounge
- Dining Room
- Assisted Bathroom
WC not flushing
Full loss of lighting to common area
