Shortly you will receive notification from us either through your door or into your email inbox about how to easily make and change appointments, check your tenancy documents, book a repair, make payments as well as report ASB. 

By signing up up for a portal account there is no need to wait on the phone and you can access services 24 hours a day including weekends! Plus if you sign up during February you could win an Alexa* 


*Terms and Conditions Website Mailer 3rdh – 29th February 2020
  1. To be eligible for the prize draw, entrants must meet the following criteria: the entrant must (a) sign up to the Housing Solutions Customer Portal (b) sign up between 00:01am on Monday 3rdh February 2020 and 11.59pm Saturday 29th February 2020. (c) be a Housing Solutions Resident. (d) be over 18 years old at the time of signing up. (e) the winner must not be in arrears on their rent account at the time of the prize draw. In the event of the first winner being in arrears Housing Solutions has the right to pick another winner (until a winner is selected that is not in arrears).
  2. Entries after 11.59pm on Saturday 29th February 2020 will not be included in the prize draw. Residents who sign up but do not log in to the customer portal will not be included in the prize draw.
  3. Any customers who are already signed up to the customer portal, can still enter – by logging in to the customer portal between 00:01am on Monday 3rdh February 2020 and 11.59pm Saturday 29th February 2020
  4. The winner will be picked at random from all eligible entries and will be notified either by email or telephone within 7 working days.
  5. The winners name maybe advertised in/on the Housing solutions website, Facebook page, Streets Ahead and the winner’s photograph will be taken for the newsletter; Streets Ahead.
  6. The prize is an Amazon Echo Dot -worth £49.99
  7. The prize can either be collected by the winner or a registered member of the winning household from our Crown Square Offices or delivered by a member of Housing Solutions Staff. Whichever way the prize is received the winner will be asked to sign for the prize.
  8. The prize is in no way exchangeable for cash or an alternative.
  9. Housing solutions accepts no long term care for the product. Any manufacturing faults have to be reported to Amazon. Housing Solutions will not pay for maintenance or repair the prize.
  10. Housing Solutions reserves the rights to end this competition at any time.
  11. One entry per tenant.

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