Housing Solutions prides itself on having happy customers and we always try to make sure that we listen to your feedback and act on what you tell us.
In our recent “Have Your Say” customer survey you told us that you thought there was scope for improvement in the way we deliver some of our housing management services, including how we handle ASB reporting and ways in which we can improve neighbourhood satisfaction. We are grateful for your honest and open feedback and we have taken your opinions on board.
Therefore, we are currently in the process of discussing with our staff how a new Housing Services team might look which will improve the way we will deliver our front line housing services in the future. This process will take a few weeks to work through as we listen to what our staff have to say about service delivery, and we gather their feedback on the proposals.
Understandably there might be some disruption during this period, but we will do everything we can to keep this to a minimum. Our online portal and the chat facility remain available for you to report any issues you may have, and of course our skilled and dedicated Customer Contact Centre will be able to take your calls on anything that you cannot resolve using our website.
Our focus has always been to keep our customers at the centre of everything we do, so we are committed to making sure that you are kept informed throughout the process via updates on our website and social media as well as by means of direct communications.
We thank you for your understanding and bearing with us we work to make things better.