One of our main goals at Housing Solutions is to ensure that our customers are happy, content and satisfied with their homes. There is no better way to check on customer confidence and monitor if we are focusing on your true needs, than to meet and chat with you face to face. So on Wednesday the Exec Team sponsored a “Getting to Know You” Event and most of our office based staff took to the streets of Slough, Reading, Wokingham, Aylesbury, Tadley, Wycombe, Taplow and Maidenhead.
80 colleagues from all departments, partnered up and covered 1,750 properties where we met many of our customers and gathered feedback on the interactions you have with us. We also wanted to encourage our tenants to take advantage of our online services via our customer portal https://www.housingsolutions.co.uk/portal-home/
It was great to hear from some of your experiences with us with one customer commenting “When I need something, you are quick to help, and I receive helpful service.” Another customer said that they like where they live because “there’s open space, a lot of greenery, good parking spots and close school. Friendly neighbours too.”
We got to successfully meet many householders and the insights that were gathered will be used to refine and improve our services.