Resident engagement is vitally important to us, as it is how we listen to the views and opinions of our residents to help us improve our services. One of our panel members, Phil Wilde, wanted to share his experience of being a panel member. 

Hello, I’m Philip Wilde, one of the members of the SIT (Scrutiny and Improvement) Panel. I have been a Housing Solutions resident for about 15 years and I have been involved with Housing Solutions for about 12 – first with the old scrutiny panel and now with SIT.

I currently live in Maidenhead with my wife of 30 years and have been a self-employed mechanic with a garage in Shurlock Row for 22 years. My hobbies are motorsport, dog training and writing poetry. I also love classic car restoration and have restored a classic Land Rover series from the chassis upwards that is taken to local car shows.  I am also passionate about raising money for charity, in particular Great Ormond Street, and have completed 3 static line parachute jumps from 5000ft to raise money for them.

I first became more involved with Housing Solutions following a text from them asking for volunteers. After a very informal interview I have now been involved for 12 years and worked with some wonderful people, both residents and Housing solutions staff. I got involved with Housing and the panels so I could hopefully make improvements to both the residents conditions and the staff working practices, and I feel as a panel we do achieve that. We get involved with reviewing policies that will impact residents and reviewing Housing Solutions staff practices, both good and bad, and making recommendations as to how these can be improved for the benefit of all residents.

Recently members of the resident panels were involved with interviews for the new Director of Resident Service and Community and it was good to meet the candidates and have a say in who got the job. We have also just completed a review of the handover of homes and made recommendations to improve processes and make the experience better for all new residents.

I really enjoy being part of the panel and would definitely encourage more people to get involved. I have been given training in so many different things including housing law and scrutiny work. I get the satisfaction of seeing the results of the panel work when its put into practice by Housing Solutions and knowing we have made a difference.

If you would like to be part of one of our panels please click here to find out how you can take part too!

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