Important tips about keeping your home ventilated to prevent Coronavirus can be found here


There will always be some moisture in the air. When the air gets cold, moisture can no longer be held and will appear as water droplets on cold surfaces like walls, windows and mirrors. This is normally not a fault with the building or structure of your home. Condensation can be caused by:

  • Cooking
  • Bathing
  • Clothes washing/ drying
  • Poor ventilation
  • Poor heating

If condensation is left unchecked, it can lead to mould growth.

Reducing condensation

Try to reduce the problems caused by condensation by:

  • using lids on boiling pans,
  • keeping furniture at least 50mm away from surrounding walls
  • hanging washing outside, or keeping the windows open when drying inside,
  • keeping internal kitchen and bathroom doors shut when cooking and bathing,
  • keeping kitchen and bathrooms well ventilated,
  • wiping condensation from windows and mirrors,
  • If using a tumble dryer, ensure it is adequately vented to the outside of the property
  • keeping your home at a minimum of 17 degrees,
  • opening the doors of unused or under heated rooms to allow warm air to circulate.


If mould has developed you must clean it away as soon as you can. Use an anti-mould remover (which carries a HSE approved number) on the area, and shampoo any affected carpets. Washing clothes should remove mould or mildew, however it may leave a stain.

When using any anti-mould products, please ensure you follow the instructions for safe use.

Please follow this advice for 30 days after noticing the mould. If the conditions persist after 30 days, please call our Contact Centre on 01628 543101


Damp is most likely to be caused by condensation that has been left unchecked; however other types of damp could be affecting your home. Rising damp, penetrating damp and leaks cannot be managed by controlling the moisture you produce so, if you suspect one of these is causing damp or mould in your home, please call our Contact Centre on 01628 543101

For more information check out these websites

Energy Saving Trust: