At Housing Solutions we are continually looking at ways we can better support and provide services to our residents and the best way to do this is to listen to you. We have a range of opportunities for you to get involved in and will be launching more ways for you to engage throughout the year. If you would like to discuss anything further, or have an engagement idea, please get in touch.

Customer Information Virtual Sessions

An opportunity to meet, virtually, with department members of the Housing Solutions team including Customer Services, Caretaking, Service Charge, Customer Engagement and Home Ownership.  Next meeting will be

  • 26th April 

For login details please email

Scrutiny and Improvement Team (SIT) Panel

SIT Panel Meeting Dates

  • 18th March
  • 3rd May
  • 14th June
  • 26th July
  • 6th September
  • 18th October
  • 29th November
  • 10th January
  • 21st February
  • 4th April

The SIT Panel is at the heart of Housing Solutions’ Customer Involvement Strategy and ensures we have the resident voice at the centre of everything we do.

Its main purposes are:

  1. To scrutinise organisational performance and hold the organisation to account;
  2. To review services to ensure they are cost effective and to improve them for all customers;
  3. To review new and existing policies.

We currently have 2 spaces available on our SIT Panel and we are looking for:

  • A general needs tenant living outside RBWM
  • A general needs tenant aged 18-30

The Panel meets virtually every 2 months (currently by Zoom), and training and support will be provided. If you are interested in applying for one of the spaces, please get in touch and we can send out the application pack.

Homeowner Panel and Community Living Panel

These are brand new engagement Panels designed specifically for Homeowners (Leaseholders and Shared Owners) and those in Community Living accommodation (Sheltered Schemes, Extra Care Schemes and 55+ Housing(

The purpose of the panel is:

  • To improve communication and understanding
  • To improve Customer Satisfaction
  • To review and provide cost effective services
  • To review policies

We are currently looking for people to join these panels. If you are interested in getting involved please get in touch.

E-Engagement Panel

We are re-launching our Resident E-Engagement Panel and we would love for you to be involved. There is no long-term commitment required, we would just like to contact you and gather your feedback on a range of issues that interest you, which can then help us shape and improve our services. If you receive an email but don’t have time to look at it that’s not a problem, you can still take part next time or can unsubscribe at any time. And the best bit is it can all be done from the comfort of your own home!

Below is the 'Interest Form' to let us know you are happy to be contacted, and about what. Before we send anything out we will ask you to sign up to our E-Engagement Panel Code of Conduct. This will be sent out to you via email when we receive your Interest Form.

We are inviting you to join our brand new engagement Panels designed specifically for home owners (Leaseholders and Shared Owners).  Your input will be invaluable in shaping the services that we offer to our home owners and help us make our communities and neighbourhoods happy, secure and enjoyable places to live.

Please tick below to let us know which areas you would like to be sent surveys or service reviews about, or provide feedback on (tick as many as relevant)

Housing Solutions has three main strategic aims: Safe, Satisfied and Sustainable, we would love you to help us achieve this.
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