Our dedicated Grounds Maintenance and Caretaking Team are responsible for ensuring your communal areas are kept up to a high standard, and maintaining all communal areas so they are in a good condition.  There are a couple of things you can do to ensure your caretaker can look after the communal area around your home. These include:

  • Picking up after your dog - the team cannot mow or strim the grass where there is dog mess as this can be a Health and Safety risk. We really need customers to pick up after their pets, or let us know which pets are causing the problem;
  • Throw litter in the bin - it makes our job harder and takes us a lot longer if we have to pick up a large amount of litter from communal areas before we can start the communal work. We have a specific amount of time at each site, and if we have to spend half of that time picking up litter we will have to leave other areas until we return;
  • Annually check your trees – please notify us regarding dangerous, dead or obstructing trees or branches.

All works to be carried out at the appropriate time of year using good horticultural practices:

• Mow grass areas on site on a fortnightly basis between April and September dependent on the height of the grass;
• Carry out a reduced fortnightly service between October and March;
• Strim around obstacles as required;
• Trim shrubs at the appropriate time of year so not too impact the flowering seasons;
• Tie up climbers onto supports;
• Trim boundary hedges twice per year (where applicable);
• Keep shrub beds weeded;
• Cut back herbaceous perennials at the appropriate time;
• Sweep/blow hard surface areas;
• Apply weedkiller to kerb lines, hard surfaces, barked areas and shingle strip around buildings twice per year (where applicable);
• Remove leaves from hard surface areas fortnightly during Autumn;
• Generally keep the grounds and courtyards tidy

Every 3 years we arrange for a tree survey to be carried out by an independent tree specialist