• Who is responsible for repairs?

    Homeowners are responsible for all internal repairs to the property including heating, electricity, water leaks, appliances, window panes and all other internal maintenance jobs.

    Housing Solutions are responsible for all repairs and essential works to communal areas in flats.

    If you’re unsure where the responsibility lies for a particular job, please contact the Homeownership team who will be able to help. 

    To report a repair to your communal area you can log into the customer portal here. Or call us on 01628 543101.  Emergency repairs can be reported at any time of the day or night, and must be reported by calling 01628 543101

  • What do I do if I want to make any changes to the property?

    Any changes to a leasehold or shared ownership property have to be approved by our Asset Team.  Please follow this link for information on alterations and improvements



  • What do I do if I want to move?

    Leaseholders are able to sell their property freely on the open market. Most estate agents would prefer at least 75 years on the lease, so please check how many years are left on your lease before you sell.

    Shared Owners:
    If you’re a shared owner and you’d like to sell your share in the property, your contract with us states that you have to come to us first before putting your share up for sale on the open market. Housing Solutions have to advertise your property for the first 6-8 weeks, if in this time we cannot find you a purchaser you are then free to put your share onto the open market.  Please contact Bethan.coe@housingsolutions.co.uk

  • Can I let my property out?

    Leaseholders are able to sublet their property to a tenant however they must inform the Homeownership team and give us an up to date contact address and number in case we need to contact you in the future. Please note as a landlord you are required by law to ensure your property has an up to date gas safety certificate .

    It is also you’re responsibility to deal with any Anti-social behaviour caused by your tenant which may affect their neighbours.

    Shared Owners are not permitted to sub-let their properties.