We believe that everyone has the right to enjoy their home and live peacefully and securely alongside their neighbours. To make sure that this is possible each person must play their part. 

What is anti-social behaviour?  Anti-social behaviour is behaviour by an individual or group that;

  • results or is likely to result in another party feeling personally threatened or;
  • creates a public nuisance, or;
  • has a detrimental impact upon the environment, or;
  • has a detrimental effect upon the quality of life of an individual or the community as a whole.

 This can include, but is not exclusive to;

  • noise nuisance
  • verbal abuse
  • threatening/abusive/intimidating behaviour
  • violence
  • harassment
  • hate related incidents
  • drug dealing/taking
  • alcohol related incidents
  • domestic abuse
  • animal nuisance
  • prostitution and related activities
  • dog-fouling
  • graffiti
  • untidy gardens
  • misuse of communal areas/public spaces.

Tackling Anti-social Behaviour

Housing Solutions is committed to reducing anti-social behaviour and will take all reports of ASB seriously. However, we encourage customers, where appropriate, to discuss the incident with the person they consider to have caused the problem, to resolve the issue informally before it escalates.

Where incidents cannot be resolved informally, we ask that customers work closely with Housing Solutions to ensure that incidents are dealt with effectively. This may include, but is not limited to, being interviewed by a member of staff, attending mediation sessions or partaking in restorative justice sessions.

By working with our partner agencies and the local community we will take a stand against ASB, to move away from a situation where people tolerate issues, to one where everyone works together to tackle those problems, and improve their quality of life.  We will demonstrate by our actions that we will not tolerate anti-social behaviour, and will seek to achieve sustainable reductions in crime and disorder and build stronger cohesive communities.

All enquiries and complaints in relation to ASB will be responded to in accordance with our priority listing.  The prioritisation of incidents is set out in our anti-social behaviour standard setting, which can be found below;

Category of priority

Response time

ASB incident type

Case managed by

Priority 1 -
High level response
Within 1 working day of initial report

These are incidents where the perpetrator has directly targeted the victim/victims and/or a criminal offence is suspected to have been committed.

Category 1 includes, but is not limited to:

  • All hate crimes
  • All domestic abuse cases
  • Threatening language and behaviour
  • Violence
  • Sexualised incidents
  • Extreme intimidation
  • Damage to property which requires an urgent response
  • Obscene graffiti
  • Aggressive dogs endangering persons
  • Safeguarding concerns
  • Arson
Contact made by the Housing Manager within 1 working day of the complaint being received.

Within 5 working days the Housing Manager will interview the complainant, agree an action plan and obtain signed consent to act

Priority 2 – Medium level response

Within 3 working days of initial report

These are incidents that affect one or more individuals but are not directly targeted at any person or group.  There is no immediate risk to any persons.

Category 2 includes, but is not limited to;

  • Serious or sustained noise nuisance
  • Drug dealing
  • Vandalism
  • Unlawful behaviour
  • Sustained breaches of tenancy    related to ASB
  • Threatening language and behaviour
  • Harassment

Contact made by Housing Solutions to acknowledge receipt of the complaint within 1 working day of the complaint being received.

Within 3 working days the TNO will contact to arrange an appointment to visit/meet the complainant.

Within 10 working days the TNO will interview the complainant, agree an action plan and obtain signed consent to act

 

Priority 3 – Low level response

 Within 5 working days

 

These are incidents where the perpetrator(s)  behaviour affects the quality of life of the local community and/or victim(s) indirectly. 

Category 3 includes, but is not limited to:

  • Animal nuisance
  • Noise
  • Inoffensive graffiti
  • Persistent dog fouling
  • Nuisance, including gardens
  • Neighbour disputes

 

 

 

Contact made by Housing Solutions to acknowledge receipt of the complaint within 2 working days of the complaint being received.

Within 5 working days the TNO will contact to arrange an appointment to visit/meet the complainant.

Within 10-15  working days the TNO will interview the complainant, agree an action plan and obtain signed consent to act.

Supported Housing Officers

Floating Support Officers

Priority 4 - Early intervention

 Within 5 working days  

These are incidents of low level tenancy breaches which can be managed by using methods of early intervention, including tenancy sustainment support. 

Category 4 includes, but is not limited to;

  • Leaving communal main entrance doors open leaving properties unsecure
  • Untidy gardens
  • Storage of goods/items in communal areas
  • Dog fouling
  • Running a business without permission
  • Littering/fly tipping
  • Inappropriate refuse storage
  • Parking disputes
  • Inappropriate bike storage
  • Breeding pets
  • Frequent car repairs
  • Initial breaches of tenancy
  • Abandoned vehicles
 

Contact made by Housing Solutions to acknowledge receipt of the complaint within 2 working days of the complaint being received

Within 5 working days the TNO will contact to arrange an appointment to visit/meet the complainant.

Within 10-15  working days the TNO will interview the complainant, agree an action plan and obtain signed consent to act

We recognise that an effective approach to anti-social behaviour is one of prevention and as such we undertake a number of measures to promote unity in our communities and assist customers in maintaining their tenancies. Examples of prevention methods include but are not limited to:

  • Good Neighbour Agreements - All new tenants are asked to sign a good neighbour agreement declaring that they understand what is considered anti-social behaviour and accepting their role in prevention;
  • Probationary Tenancies - We start all new tenants on one year starter tenancies and during this period visit them every three months to ensure that they are able to manage their tenancy and are able to access any support that they may need;
  • Community Cohesion - Our Resident Liaison and Neighbourhood Service teams work closely with the local community to address the causes of anti-social behaviour and promote inclusion within the neighbourhoods in which we work;
  • Mediation – Mediation support will be offered to prevent neighbour disputes turning in to anti-social behaviour.

Customer Responsibilities

Customers are expected to take responsibility for their own actions and those of their family members and guests, as explained in their tenancy agreements.  This includes showing consideration for their neighbours and community, and respect other people’s rights and lifestyle.

Where incidents cannot be resolved informally, we ask that customers work closely with Housing Solutions, to ensure that incidents are dealt with effectively. This may include, but is not limited to, being interviewed by a member of staff, attending mediation sessions or partaking in restorative justice sessions.