We believe that everyone has the right to enjoy their home and live peacefully and securely alongside their neighbours. To make sure that this is possible each person must play their part. 

What is anti-social behaviour?

Anti-social behaviour is behaviour by an individual or group that;

  • results or is likely to result in another party feeling personally threatened or;
  • creates a public nuisance, or;
  • has a detrimental impact upon the environment, or;
  • has a detrimental effect upon the quality of life of an individual or the community as a whole.

Anti – social behaviour includes a wide range of unacceptable behaviour that affect the quality of life for customers and others living or working in the community. This can include, but is not exclusive to;

  • noise nuisance
  • verbal abuse
  • threatening/abusive/intimidating behaviour
  • violence
  • harassment
  • hate related incidents
  • drug dealing/taking
  • alcohol related incidents
  • domestic abuse
  • animal nuisance
  • prostitution and related activities
  • dog-fouling
  • graffiti
  • untidy gardens
  • misuse of communal areas/public spaces.

Tackling Anti-social Behaviour

Housing Solutions is committed to reducing anti-social behaviour and will take all reports of ASB seriously.

By working with our partner agencies and the local community we will take a stand against ASB, to move away from a situation where people tolerate problems, to one where everyone works together to tackle those problems, and improve their quality of life.  We will demonstrate by our actions that we will not tolerate anti-social behaviour, and will seek to achieve sustainable reductions in crime and disorder, tackle anti-social behaviour and build stronger cohesive communities.

All enquiries and complaints in relation to ASB will be responded to in accordance with our priority listing.  The prioritisation of incidents is set out in our anti-social behaviour standard setting, which can be found below;

Service standards for handling complaints relating to anti-social behaviour;



Category of priority

Response time

ASB incident type

Case Flow Managment


Priority 1- High level response


Within 1 working day of initial report

These are incidents where the perpetrator has directly targeted the victim or victims, and/ or a criminal offence is suspected to have been committed.

Category 1 includes, but is not limited to;
• All hate crimes
• All domestic abuse cases
• Violence
• Sexualised incidents
• Extreme intimidation
• Damage to property which requires an urgent response
• Obscene graffiti
• Aggressive dogs endangering persons
• Arson
• Safeguarding concerns

Contacted by the ASB team within 1 working day of the complaint being received. Within 5 working days to interview complainant, agree an action plan and obtain signed consent to act

Priority 2 – Medium level response

Within 3 working days of initial report

These are incidents that affect one or more individuals but are not directly targeted at any person or group. There is no immediate risk to any persons.

Category 2 includes, but is not limited to;
• Serious or sustained noise nuisance
• Drug dealing
• Vandalism
• Unlawful behaviour
• Sustained breaches of tenancy related to ASB
• Threatening language and behaviour
• Harassment 

Contact will be made within 1 working day by a staff member of Housing Solutions and within 3 working days the ASB team will contact to make an appointment to visit the complainant. The appointment to be carried out within 10 working days to interview complainant, agree an action plan and obtain signed consent to act

Priority 3 – Low level response

Within 5 working days

These are incidents where the perpetrator(s) behaviour affects the quality of life of the local community and/or victim(s) indirectly.

Category 3 includes, but is not limited to;
• Animal nuisance
• Noise
• Inoffensive graffiti
• Persistent dog fouling
• Non-compliance with Gas safety checks
• Nuisance including gardens
• Neighbourhood disputes

Customers will be contacted by a member of staff from the below list within 5 working days:
• Tenancy Neighbourhood Officer
• Supported Services Officer
• Community Housing Officer
• Floating Support Officer
The appointment to be carried out within 10-15 working days to interview complainant, agree an action plan and obtain signed consent to act

Priority 4 – Early intervention

Within 5 working days


These are incidents of low level tenancy breaches which can be managed by using methods of early intervention, including tenancy sustainment support.

Category 4 includes, but is not limited to;
• Leaving communal doors open leaving properties unsecure
• Untidy gardens
• Storage of goods/items in communal areas
• Dog fouling
• Running a business without permission
• Littering/fly tipping
• Inappropriate refuse storage
• Parking disputes
• Inappropriate bike storage
• Breeding pets
• Frequent car repairs
• Initial breaches of tenancy
• Abandoned vehicles 


Customers will be contacted by a member of staff of within 5 working days and then any of the below staff members will contact you within 5 working days depending on who supports you in your tenancy: 
• Tenancy Neighbourhood Officer
• Supported Services Officer
• Community Housing Officer
• Floating Support Officer

We recognise that an effective approach to anti-social behaviour is one of prevention and as such we undertake a number of measures to promote unity in our communities and assist customers in maintaining their tenancies. Examples of prevention methods include but are not limited to:

  • Good Neighbour Agreements - All new tenants are asked to sign a good neighbour agreement declaring that they understand what is considered anti-social behaviour and accepting their role in prevention;
  • Probationary Tenancies - We start all new tenants on one year starter tenancies and during this period visit them every three months to ensure that they are able to manage their tenancy and are able to access any support that they may need;
  • Community Cohesion - Our Resident Liaison and Neighbourhood Service teams work closely with the local community to address the causes of anti-social behaviour and promote inclusion within the neighbourhoods in which we work;
  • Mediation – Mediation support will be offered to prevent neighbour disputes turning in to anti-social behaviour.

Customer Responsibilities

Customers are expected to take responsibility for their own actions and those of their family members and guests, as explained in their tenancy agreements.  This includes showing consideration for their neighbours and community, and respect other people’s rights and lifestyle.

Following low level incidents of anti-social behaviour we encourage customers, where appropriate, to discuss the incident with the person they consider to have caused the problem, to resolve the issue informally before it escalates.

Where incidents cannot be resolved informally, we ask that customers work closely with Housing Solutions, to ensure that incidents are dealt with effectively. This may include, but is not limited to, being interviewed by a member of staff, attending mediation sessions or partaking in restorative justice sessions.


Information provided by a complainant or an alleged perpetrator will be treated as confidential in accordance with Data Protection Legislation.  We will however disclose information to the Police, Social Services and associated agencies for the purpose of prevention and detection of crime, apprehension or prosecution of offenders and the protection of children and vulnerable adults or where failure to disclose would be likely to prejudice these objectives.

In all such cases, we will inform customers of the possibility that confidentiality may not be possible, but that every step will be taken to ensure confidentiality is maintained as much as is possible.