Most websites you visit will use cookies to help customise your experience. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Use of cookies on our website

Cookie Compliance

We use cookies to improve your experience of this website.
Some are essential for parts of the site to operate properly and have already been set.
For more information about the cookies we use, see our privacy policy.
By using our website, you agree that we can place these types of cookies on your device. You may delete and block cookies from this site via your web browser, but parts of the website may not work.

Third party cookies

We sometimes embed video content and photos from websites such as YouTube and flickr. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our website, a cookie may be set by the service you have chosen to share content through. You should check the relevant third party website for more information about these cookies.

How to manage cookies

If you wish to restrict, block or delete cookies from our website - or any other website - you can use your browser to do this. Each browser is different so check the 'Help' menu of your particular browser to learn how to change your cookie preferences.

Please bear in mind that if you do this, certain personalised features of this website cannot be provided to you.

 

Privacy Policy



Housing Solutions Limited ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, the user of our site or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Housing Solutions Limited of Crown House, 1 Crown Square, Waldeck Road, Maidenhead, Berkshire SL6 8BY.

Our nominated representative for the purpose of the Act is Housing Solutions Head of Business Improvement

Information we may collect from you
We may collect and process the following data about you:

Information that you provide by filling in forms on our site www.housingsolutions.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, submitting a complaint, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion and when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of services you may request through our site
Details of your visits to our site and the resources that you access.
SENSITIVE PERSONAL DATA: WE WISH TO DRAW YOUR ATTENTION TO THE FACT THAT YOU MAY BE ASKED TO SUPPLY SOME SENSITIVE PERSONAL DATA TO US.

"SENSITIVE PERSONAL DATA" MEANS ANY INFORMATION REGARDING YOUR RACIAL OR ETHNIC ORIGIN, PHYSICAL OR MENTAL HEALTH OR CONDITION.

PLEASE TICK THE RELEVANT BOX ON THE FORM ON WHICH WE COLLECT YOUR DATA TO INDICATE THAT YOU AGREE THAT WE CAN PROCESS SUCH SENSITIVE INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.

IF YOU OBJECT TO OUR COLLECTION, USE OR TREATMENT OF YOUR SENSITIVE PERSONAL DATA, PLEASE LET US KNOW IMMEDIATELY BY CONTACTING US. OUR CONTACT DETAILS ARE AT THE END OF THIS NOTICE.

IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

List of the main Housing Solutions cookies
This is a list of the main cookies set by the www.housingsolutions.co.uk website, and what each is used for:

Name Where Used Expiry Info
ASP.NET_SessionId Portal When session ends Enables the user to remain logged in to the self-service product
yourAuthCookie
__RequestVerificationToken Portal During form submissions/responses This is an anti forgery token, this ensures  that the poster is the one who gets the form. It prevents from anybody to forge a link and have it activated by a powered user.
onBoard Portal 6 months This ensures that the user will not be guided through the on boarding process every time they log into the portal
colour-theme Website 6 months This ensures that is the user has changed the colour contrast theme that it will be applied next time they visit the site
font-size Website 6 months This ensures that is the user has changed the font size that it will be applied next time they visit the site

12. Changes to Housing Solutions's Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to Housing Solutions. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use Housing Solutions websites. If material changes are made to the Privacy Policy we will notify you by placing a prominent notice on the website.

Where we store your personal data
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information
We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide resident or other related services to you.
To allow you to participate in any interactive features of our service, when you choose to do so.
To notify you about changes to our service.
To improve our services to you.
Anonymously for statistical or research purposes.
Disclosure of your information
We will not provide your personal information to third parties for marketing purposes.

We may disclose your personal information to any member of our Group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

For example, our employees, agents, suppliers, subcontractors as may be necessary for the purposes set out in this privacy policy
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Housing Solutions Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Housing Solutions Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Your rights
Our site may, from time to time, contain links to and from the websites of our partner networks, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. To request any information please contact Housing Solution's Head of Business Improvement (who is the organisation's Data Controller) giving details of the information you require. They can be contacted through our Customer Contact Centre on Freephone 0800 876 6060 or by emailing datacontroller@housingsolutions.co.uk

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.