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Company Information |
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Board of Management |
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Our promises to you
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Our Service Standards
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Day to day repairs
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Anti-social Behaviour
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Lettings
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Rent
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Rent arrears
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Minor aids and adaptations
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Major aids and adaptations
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Sheltered Housing
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Supported Housing
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Resident involvement
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Home Ownership services
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Information about residents
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What to do when you first move in
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What can I expect when I move in?
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Can I move to a bigger or smaller home if i wish?
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What must I do when I move out?
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End of tenancy bonus
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What are my rights as a resident?
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What are my responsibilities as a resident?
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Only or main home
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Joint tenancies
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Marriage/relationship
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Lodgers and subletting
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Assignment (passing on the tenancy)
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Succession (the right to inherit a tenancy)
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What makes a good neighbourhood?
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What can I do to improve my neighbourhood?
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Household rubbish
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How we can help you get rid of unwanted items?
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Cleaning
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Car parts
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Cars
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Pets
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Reward scheme for good residents
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How do I request a repair?
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How do I report an emergency repair?
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What is an emergency repair?
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How do I report a routine repair?
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Appointment times
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What is a routine repair?
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Who does what?
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What repairs and maintenance am I responsible for?
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Rechargeable repairs
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Useful information
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Cutting energy costs
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Allowing people access to your home
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Some simple advice to help you maintain your home
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Condensation
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Frost precautions
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Leaking, burst or frozen pipes
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Electrics
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Smoke detectors
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Wall fixings
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Central heating
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Gas leaks
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Fire
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Double glazing
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Stopcocks
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Loft access
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Fire safety in communal areas
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Checks
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Household insurance
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Asbestos
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What are we doing about asbestos in our properties?
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Asbestos do’s and don’ts
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How to use the diagnostic pages
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Washbasins
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Baths
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Toilets
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Water services
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Heating
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Kitchen sinks
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Kitchen base units
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Kitchen wall units
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Internal doors
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External doors
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Windows
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Stairs
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Guttering
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Roofing
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Lighting
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Power
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External items
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Fencing and gates
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Drains
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Fires and water heating
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Floors, walls and ceilings
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Minor aids and adaptations
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Major aids and adaptations
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What is anti-social behaviour?
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Harassment
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How do I deal with a problem with my neighbour?
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How we can help
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Our response to your complaints
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Who else can help?
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Domestic Abuse
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How is my rent set?
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What are service charges?
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When and how should I pay my rent?
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Help and advice
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What can I do if I can’t pay my rent?
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Sheltered Housing
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Council Tax
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Are there any other benefits that I can apply for?
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Get your housing or council tax benefit claim off to a good start
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Making a claim
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Some do’s and don’ts
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Acceptable forms of proof of National Insurance numbers
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Acceptable forms of identification
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Checklist for Housing Benefit Claims
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Sheltered Housing
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What services are available in sheltered housing?
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Sheltered Housing Managers
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Help 24 hours a day, 7 days a week
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Repairs service
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Facilities
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Guest rooms
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Buggy charging rooms
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Caretaking
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Location
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Extra Care
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Gardening
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Internal decorating
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Vulnerable residents
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Special needs
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Smoke alarms
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Help with DIY
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Lifeline alarm
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Residents Association
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Service forums
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Focus groups
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Mystery shoppers
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Resident reading panels
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Community action groups
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Surveys
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Neighbourhood walkabouts
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Complaints, comments and compliments
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www.neighboursandneighbourhoods.co.uk
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Getting involved
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What is a complaint?
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How can I make a complaint?
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What happens next?
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What if I’m still not happy with the outcome?
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How many stages are there?
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What if I’m still not satisfied?
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How can I find out more?
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