As a landlord we are responsible for certain repairs and maintenance, whilst you are responsible for others. Your lease gives full details about repairs and maintenance. For a quick reference on who is responsible for what please follow the link below to the repairs section of the leaseholders handbook
How to report a repair
To report a repair, which is our responsibility, you can:
- Telephone our Customer Contact Centre on 0800 876 6060;
- Visit our offices in Crown Square;
- Write to us at: Maidenhead and District Housing Association, Crown Square, Waldeck Road, Maidenhead, Berkshire, SL6 8BY;
- By email to contact@housingsolutions.co.uk
- By fax on: 01628 543099.
Emergencies
If you need to report an emergency repair, which is our responsibility, telephone 0800 876 6060 at any time.
Emergencies are classed as incidents which could cause damage to life and limb, or structural damage to the property if they are not repaired immediately. Repairs are recharged to the block and/or location. To help us keep costs down, it is important that you use the emergency call-out service only for genuine emergencies. Tenants and Leaseholders who use this service for non–emergencies will be charged.