Who is responsible for repairs?
Following on from a few queries we have had recently we would like to make leaseholders aware of what maintenance they are responsible for and where Housing Solutions' responsibilities lie.
Leaseholders
Leaseholders are responsible for anything internal to the property including heating, electricity, water leaks, appliances, window panes and all other internal maintenance jobs - for a full list please refer to the leaseholders handbook by clicking here.
Housing Solutions
We are responsible for all repairs and essential works to the communal areas and structure of the building including window frames and handles but excluding the window pane.
Any repairs or works carried out by Housing Solutions to these areas are rechargeable to residents in their service charges, including repairs to window frames of individual flats. If a communal door or gate has been vandalised and a job is logged it will be recharged to the block unless a crime reference number is given when a job is logged.
Call us for advice
If you are unsure where the responsibility lies for a particular job, please contact the Home Ownership Team who will be able to help you on 01628 543166.
We offer a rubbish take away service for large items of furniture or white goods - for a bargain fee of £5. Call us on 0800 876 6060 to arrange collection.
We are sorry but we are unable to collect: fridges, freezers, DIY material, rubble, soil, garden waste, doors, bathroom suites, cars, pianos, glass topped tables or mirrors.
Consultation will begin shortly on planned cyclical painting and associated repairs at the following locations:
- Bailey Close
- Wellington Close
- Blenheim Road
- Cedar Height
- Reeve Road
- Rixman Close
- Sunderland Road
- Trenchard Road
If you wish to discuss the plans please contact the Home Ownership Team on 01628 543156 or email homeownership@housingsolutions.co.uk.
All leaseholders have a responsibility to arrange a service of their gas appliances every year. This is for your health and safety.
We now offer gas appliance servicing to all our leaseholders at a reasonable cost. For further information please call our Customer Contact Centre on 0800 876 6060.