There are times when things go wrong and we don’t deliver the service we promise. When this happens please let us know so that we can put things right. We are committed to dealing with all complaints quickly, fairly and effectively.
A complaint is any dissatisfaction expressed by a service user, or someone affected by our actions.
How do I complain?
It’s easy you can lodge your complaint in a number of ways:-
- By telephone on 0800 876 6060 or if using a mobile 01628 543101
- in person at our offices at the address below
- by fax on 01628 543199
- by e-mail to contact@housingsolutions.co.uk
- through a third party - for example a relative, neighbour, councilor or MP
- in writing to:
Business Improvement Assistant
Housing Solutions, Crown House, Crown Square
Waldeck Road, Maidenhead SL6 8BY
How can I find out more?
If you require any further information, or need help in submitting a complaint, please contact Helen Shepherd 0800 876 6060.
Is there a leaflet available?
Yes you can download a copy of our complaints leaflet by clicking on the pdf below.