Repair priorities

Emergency Repairs - 4 hour rapid response

• Heating and/or hot water loss (calls received between 8am to 7pm and at any time of the day or night for elderly and disabled customers)
• Major flooding
• Total loss of, or major fault with, electricity supply or unsafe electricity fittings
• Gas leak
• Total loss of water. Blocked mains drains, soil pipe or sole WC
• Failure of lift/warden alarm/call system
• Roof leaks resulting in serious internal flooding
• Plumbing leaks that cannot be contained
• External doors or windows not closing or locking
• Breaches of security to external doors or windows
• Failure of fire alarm system
• Sole or only accessible WC not flushing (calls received between 8am to 7 pm)
• Damaged communal floor covering presenting immediate trip hazard
• Failure of door entry system (where this is the only access for elderly and disabled customers.)
• Failure of disability assistance equipment (reported between 8am and 7pm)

Routine Repairs - Completion target of 21 days

• Minor plumbing leaks or defects
• Blocked drains, sinks, basins, bath, toilet
• Defective cistern or overflow
• Minor electrical and plumbing faults
• Roof leaks
• Failure of entry phone
• Removal of graffiti
• Faulty extractor fan/communal TV aerial
• Damage to stair treads, hand rails or banister
• General joinery repairs
• Repairs to doors, floors, windows, external and internal walls, paths and fences bordering roads and footpaths, slates and tiles and defective flooring
• Repairs to and unblocking of gutters/down pipes
• Repairs to kitchen fittings and tiling
• Easing doors and windows
• Blocked gutters
• Other minor day-to-day repairs